Help Desk - Great Lakes Internet, Inc.

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16 FAQs

Connection Help

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Slow Connection Speeds

Why do I keep disconnecting when I check my email with Outlook Express?

Why do I keep getting a "No Dial Tone" error when I try to connect?

Local Coverage Area

Why does my connection keep getting dropped?

Why do I hear The operator saying "Please dial a 1 and area code when dialing this number" ?

How do we set our connection up so it requires the password entry to connect?

Please tell me how to eliminte the message "do you want to close the connection to greatlakes?" this message pops up as I brouse around on the internet.

I've noticed in the last week or so that when I close out of Outlook Express or on-line on the web, I no longer get a dialog box asking me if I wish to disconnect my connection or stay on line. Anything I should be concerned about?

When I go online for email, and then to Internet Explorer, I can't exit the dial up connection without shutting the entire system off. How can I disconnect?

Is there was some way to disable the 8 hour disconnect rule?

When logging on, I receive the message, "connected to Great Lakes, speed: (from 46.6 to 50.0)kbps". Is this a good speed? What does it mean? How do I change the speed if necessary?

Do you have an auto disconnect set up on our connection ?

Why am I being dropped every x (x= same amount of time) minutes?

When I try to connect to the internet using the Internet Explorer Icon it does not ask me to connect what can we do to fix this ?

When I close Internet Explorer or outlook Express to sign off, the computer stays on line, and have to shut the computer off to get off line. Is there an easier way to disconnect?